PAEZ ADUANAS ERP and UK customs services

Effective date: 11 September 2026

These Terms govern business use of the website, private client area, PAEZ ADUANAS ERP access made available to customers, and related customs services provided by PAEZ GRUPO ADUANERO, S.L.

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1. Provider

• PAEZ GRUPO ADUANERO, S.L.
• Tax ID: ESB05440854
• Paseo de los Robles, 2, Office 2.3, 04720 Aguadulce, Almería, Spain
• Telephone: +34 950 58 46 46
• Email: customs@paezaduanas.co.uk

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2. Business customers only

The services are intended exclusively for companies, self-employed persons and professionals acting for purposes connected with their trade, business or profession. They are not offered to consumers acting mainly for personal, family or household purposes. A person acting for an organisation confirms that the person has authority to do so.

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3. Contract formation and priority

A specific customs engagement may be governed by a quotation, order, mandate, representation authorisation, service agreement or other written instructions. These Terms apply when incorporated into the engagement or accepted through the website or platform. If there is a conflict, the specifically agreed service document prevails for that engagement.

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4. Description of the service

PAEZ ADUANAS ERP is an internal customs management platform. Customers may receive controlled access to documents and information that Páez Aduanas has made available for their files. The platform is not licensed or supplied as a standalone software-as-a-service product.

Páez Aduanas may use HMRC interfaces to submit and manage Entry Summary Declarations and, once enabled for production, customs declarations and notifications. HMRC controls its systems, authentication, decisions, response times and availability.

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5. HMRC authorisation

An authorised Páez Aduanas representative authenticates directly with HMRC through HMRC’s OAuth 2.0 authorisation service. Customers do not provide their Government Gateway credentials and do not authorise access to their own HMRC accounts through the platform. Páez Aduanas uses its own customs identifiers and authorisations when acting as declarant or representative, as applicable.

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6. Customer responsibilities

• Provide complete, accurate and timely information, instructions and supporting documents.
• Have authority to provide information relating to employees, sole traders, drivers, representatives and other third parties, and provide required privacy information to those individuals.
• Review drafts or submissions where approval is requested.
• Comply with customs, tax, sanctions, import, export and product requirements applicable to the goods and transaction.
• Protect account credentials, use multifactor authentication where offered or required and notify Páez Aduanas promptly of suspected compromise.
• Use the service only for lawful business purposes and not attempt to bypass security, access another customer’s information or interfere with the platform.

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7. Accounts and security

Accounts are assigned to authorised users and must not be shared. Páez Aduanas may apply role-based permissions, authentication controls, session expiry, security monitoring and temporary suspension. Access may be suspended where reasonably necessary to protect the platform, customers, authorities or third parties, or to investigate suspected misuse.

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8. Information assisted by automated tools

Páez Aduanas may use enterprise document-processing and artificial-intelligence tools to extract and structure information from documents. The tools support operational work and do not replace professional review. The customer remains responsible for the accuracy and completeness of source documents, while Páez Aduanas remains responsible for applying appropriate checks to its service outputs.

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9. Availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted availability. Access may be affected by maintenance, security work, internet or supplier failures, HMRC outages or API changes, legal requirements or events beyond our reasonable control. We may modify the platform where reasonably necessary for security, compliance, functionality or interoperability.

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10. Customs decisions and estimates

HMRC and other competent authorities remain responsible for official decisions, controls, assessments, acceptance, rejection and release. General information, automated calculations or estimates are not guarantees of the final customs treatment, duty, tax or authority decision unless specifically confirmed in writing for the relevant engagement.

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11. Fees and payment

Fees, payment terms, duties, taxes and third-party charges are those stated in the applicable quotation, invoice or service agreement. Official fees, duties, taxes, storage, inspection, carrier and other third-party charges are payable by the customer unless expressly agreed otherwise.

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12. Intellectual property

The website, platform, software, design, documentation and databases are owned by or licensed to Páez Aduanas. Customers receive a limited, non-exclusive, non-transferable right to use the private area solely to receive the contracted services. No right is granted to copy, reverse engineer, scrape, test vulnerabilities, circumvent controls, redistribute or develop a competing product, except where mandatory law expressly permits.

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13. Confidentiality and data protection

Each party must protect confidential commercial, customs and technical information and use it only for the engagement. Personal information is processed as described in the Privacy Policy. Where the parties’ respective roles require a separate data-processing agreement, the parties will enter into one.

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14. Suspension and termination

Access may be suspended or terminated for material breach, non-payment, suspected fraud or unlawful use, security risk, withdrawal of a required authority interface, or legal or regulatory requirements. Termination does not affect accrued rights, outstanding payments, confidentiality or records that must be retained for legal, customs, accounting, security or claims purposes.

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15. Liability

Nothing in these Terms excludes or limits liability where doing so is prohibited by mandatory law, including liability for fraud or fraudulent misrepresentation. Subject to that qualification and any specific service agreement, Páez Aduanas is not responsible for loss caused by inaccurate, incomplete or late customer information; HMRC or other authority decisions or outages; carrier or third-party failures; or events beyond reasonable control.

To the extent permitted by law, Páez Aduanas will not be liable for indirect or consequential loss, loss of profit, revenue, anticipated savings or business opportunity. Any financial cap stated in the applicable quotation or service agreement will apply. If no cap has been agreed, liability will be assessed under the mandatory law applicable to the particular claim.

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16. Governing law and jurisdiction

These Terms and the contractual relationship are governed by Spanish law. Any dispute arising out of or in connection with the services shall be submitted to the courts determined by the applicable mandatory rules of jurisdiction or, where the parties have validly entered into an exclusive choice-of-court agreement, to the courts of Almería, Spain.

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17. Changes and contact

We may update these Terms for legal, security, operational or service reasons. Material changes affecting an existing paid engagement will be communicated by a reasonable method. Questions may be sent to customs@paezaduanas.co.uk.